A thoughtful, practical, caring, & dedicated design-thinker

Hello! I am an emerging, process-driven, ever-curious, design thinker. Most recently, I was employed with Quip at Salesforce in an enterprise segment sales role and found my passion for design while working cross-functionally with the design team, leading to extracurricular exploration and self-study into the design process and creative thought. I chose to pursue design as a career and attended a UX/UI course through UC Berkeley Extension while working full-time in my sales role. In the class, we studied design thinking and created end-to-end design prototypes that enabled me to practice initial research, problem definition, ideating with conceptual interaction designs, prototyping, testing, and validation with instructor feedback.

Curiosity and empathy drives me to learn, connect, grow, and embrace the uniqueness in all of us. I have developed unique, translatable design skills from various non-design roles. My previous healthcare experience as an EMT and Caregiver gave me a more profound sense of identity, empathy, objectivity, and levelheadedness that the design process requires. More recently, my experience in customer-facing sales roles has given me greater awareness into balancing stakeholder and user needs. Talking with customers everyday at Salesforce further developed my discovery and research skills where we stressed the importance of knowing your customer inside and out. To create returning customers in an enterprise space, I had to identify and capture the attention of key decision-makers with the use of various tools, creative thinking and writing, and leveraging mutual connections. With non-leading/open-ended questions and intentional listening, I built trust and credibility by ensuring I clearly understood and could paraphrase the customer pain point and overall business initiative. Lastly, as a thought leader and product/industry expert, I had to be transparent about the viability of our product as a problem-solution fit. Sometimes there would be no solution fit but building that relationship with trust and honesty meant that the customer was more than likely to consider you again down the road when another problem emerged. With this customer-centric strategy, I sourced some of the largest deals with high-profile customer engagement, most notably a $2.5 million deal and a $3.6 million deal. 
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I value – customer-focused strategies, innovative thinking, kindness, awareness, humility, purposeful listening, excellent communication, time management, open-mindedness, attention to detail, operational analysis, cross-functional team collaboration, and professionalism, to name a few.